Google Analytics is a potent tool for leveraging data to gain insight into your current audience, as well as develop a deeper understanding of how to reach your target audience. Top marketing professionals analyze data obtained through Google Analytics to identify how, and from where, website visitors are arriving (we’ll dig into this in a little bit). If you aren’t already utilizing this incredibly powerful service, here’s an overview on how you can make smarter, data-driven decisions that better your chances for more conversions and higher return on investment (ROI). Oh, and it’s free.
So the first thing you need to do is look at who has already been visiting your website. Google Analytics tells you almost everything about each visitor including their demographics, interests, location, behavior on the site, and what device they used to visit your site. From this, it generates relevant comparisons, using the copious amounts of data collected on each user. With access to such an extensive amount of data, Google Analytics allows you to get a clear picture of who is viewing your site and whether you should alter marketing initiatives in order to cater to your target audience.
Now that you’ve determined the makeup of your audience, the next step is discovering how users got to your site. The overview section (under acquisition) breaks down incoming site traffic into general sources: social media, email, direct visitors, organic searches, referrals from other websites, paid search and other. The information is then further digested into graphs to illustrate the percentage of users from each category, their session time, bounce rate and conversion rate. If the right people are already visiting your website, this feature of Google Analytics can help identify where and how to reach others like them.
The “Behavior Flow” chart that Google Analytics creates according to time period is the easiest tool, in my opinion, to analyze each user journey. This chart offers the ability to walk through the steps of each user journey, and possibly determine what drove them to each page. This feature provides in-depth data on the most and least visited pages of your website. Such specific data is beneficial to improving the less-viewed portions of your site, and maintaining those more frequently viewed. Considering this data within Google Analytics helps to identify the popular sections of your site, and thus point you in the right direction for which aspects need extra attention.
Now for the good stuff. Once you’ve identified your target audience, optimized your marketing initiatives and increased traffic to your website—you can sit back and watch the conversions roll in. Conversions tie in directly with your goals. For example, if your goal is for people to fill out a “Let’s Talk” form, Google Analytics can track how many visitors were served the form, and compare that to the number that completed it. Ecommerce businesses can track key performance indicators (KPI) like product performance, sales performance, transactions and time to purchase.
Knowing and understanding how each element of Google Analytics functions helps the tool to behave as a messenger, that keeps you informed about which areas of your website are successful and which are under-performing. What do you think is the most important aspect of Google Analytics? Be sure to let us know in the comments!