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Marketing Fail: Three Big Business Web Design Disasters

Posted on by James Trumbly

The world of web design can seem pretty intimidating at times. After all, the success of your business rises and falls on whether your website successfully engages your site visitors and conveniences them to take the next step. We know you’re kickin’ it with awesome web page design, but just in case you need some inspiration, take a look at these big business web design disasters and take some notes on what NOT to do:

Zulily

Plenty of “deal-of-the-day” websites require you to register before you can see the actual deals, but Zulily’s home page gives you next to no information about what the site does. Here are the biggest design problems:

  • You can find a bit of information about how the site works, but it’s buried at the bottom of the page under a banner that looks like advertising, making the viewer ignore everything below it.
  • Links to “How Zulily Works,” “Brands We Love,” and “FAQ” appear in tiny type that doesn’t stand out from surrounding content.
  • No secondary call to action if the visitor isn’t ready to register.

Bottom Line:  It’s too hard for non-registered users to learn about the site.

Carol House Furniture

Carol House makes visitors jump through multiple hoops in order to view their website—a surefire way to send customers scrambling for the back button. For starters:

  • Gray type on white background = hard to read.
  • After reaching the home page, you have to click an additional button to see any actual content.
  • The home page has a long list of obsolete requirements you must meet before you can see their content (high speed internet, Flash player, disable pop-up blocker). Really? Who has to remind people they need high speed internet these days?

After clicking the Enter button, a new page opens where all browser controls have been disabled, a cheesy Flash video plays, music automatically starts, and the talking heads at the top of the page point out interesting links we might want to click (wait, I thought we were here to look at furniture…).

We also see lots of wasted space on either side with no clear call to action anywhere on the page.

Bottom Line: After making your visitors enter an alternate universe in order to see your site, don’t handcuff them in a desperate attempt to make them stick around.

Pure Ecommerce

I’ll keep this one short and sweet (which is opposite of Pure Ecommerce’s site).

We have to read through lengthy blocks of copy just to find out what the company offers. Once we click on the call to action, we’re directed to more copy. Not exactly a one-click, ready-to-go experience as promised.

Bottom Line: Too much copy and weak call to actions.

So, what’s the point?

Big business web design disasters keep us all humble.  If they can experience huge marketing fails, so can we.  Keep testing, keep tweaking, and keep converting!  Would you consider your online web presence a “disaster”?   If so, we’d love to chat with you… after all we’re only a phone call away.

Is Your Website Guilty of These 8 Disastrous Design Mistakes?

Posted on by James Trumbly

Web design isn’t an exact science. There are broad principles to follow, but at the end of the day, you have to figure out what works for you and your audience. However, you should always remember that your customers have itchy back-button fingers, and some web design mistakes will make them bounce every time. Here’s a list of our top eight design mistakes:

  • Making Content Look Like Advertising
    Web users these days have developed “banner blindness.” Anything that looks like a banner ad or block ad will be ignored. Avoid the common web design mistake of putting essential information in a format that looks like advertising.
  • Using Non-Intuitive Navigation
    If you have to explain how to navigate your site, you’ve done it wrong. Navigation should make sense to someone who has never seen your site before. Group similar links under headings and make it easy for visitors to find their way back to a previous page and to the home page.
  • Automatic-Play Flash Videos
    No one wants to be held hostage while you play a 20-second introductory video before loading site content. Video is great, but make it optional by providing a play button for the user to click when he or she is ready.
  • Not Listing Product Pricing
    What’s the point of having an ecommerce website if you make the visitor call, register, or start to checkout before he sees actual prices? This includes shipping rates as well. Provide estimates before checkout to reduce sticker shock during the sale.
  • Unclear Call to Action
    Can visitors immediately see how to take action on your site? Your call to action should use descriptive, action-oriented language that clearly communicates what you want the visitor to do.
  • Long Blocks of Text
    Our attention span is short and even shorter online. No one has time to read through a long page of tiny text. Break copy up into smaller chunks using subheadings and bullets, and make the font bigger so content appears less intimidating.
  • No Search or Bad Search
    Placing the search box in a difficult-to-find place (like halfway down the sidebar), not being able to handle misspellings, and not including search capabilities at all are common web design mistakes. Bad search can leave users frustrated and ready to bail.
  • Links that Don’t Look Like Links
    Use color to designate clickable text, and change the color for links that have already been clicked. Don’t be too creative with this. Underlines, italics, bolding, and unusual colors may look cool, but users may not pick up on the fact that they can be clicked.

Do you happen to be guilty of any of these disastrous web design mistakes? If so, it’s time to start testing a new design that will make it easier for your customers to convert. Give us a call and we’d be happy to talk through this with you!

On the Eleventh Day of Christmas, HMG Gave to Me: Eleven Subscribers Snoozing

Posted on by Jenn Buch

“Boring!”  It’s the nemesis of all content writers and it threatens to creep into your newsletters.  As soon as boring content shows its face, you can kiss the inbox goodbye and start staking out real estate in the recycle bin.  What to do?  Follow these eleven tips to keep your subscribers engaged from the headline all the way to the fine print.

1.     Tantalize with a fabulous headline.
Ask a question, promise a list of tips, or offer free industry-related advice. If your headline is a lemon, your readers won’t take the time to read further.

2.     Write about what you know.
Fill your newsletter content with the things you consider yourself to be an expert on rather than falling back on someone else’s content.

3.     Choose current hot topics from your industry.
Follow blogs and stay up to date on new product releases, industry changes, and questions people are currently asking. Position yourself as an expert on current topics through your newsletter.

4.     Let your personality shine through.
Be conversational, humorous, witty, and even sarcastic if it comes naturally to you, all with the goal of building a relationship with your readers.

5.     Include lifestyle content that relates to what you do.
Show your subscribers how to apply your information to their daily lives. For instance, if you sell dog training videos, write a newsletter with tips on house training a new puppy.

6.     Narrow your focus.
Choose a goal for your newsletter and stick with it. Are you promoting your blog, sending industry updates, or offering tips? Let your subscribers know what to expect up front.

7.     Match your writing style to the personality of your company.
Is your company trendy and upbeat or do you present a more reserved, professional face to your audience? A law firm newsletter should sound different from a newsletter for a trendy salon and spa.

8.     Encourage subscribers to respond.
Include a feedback form or email address in each newsletter and make a point of replying to any feedback you receive.

9.     Include relevant images and graphics.
Well-chosen images and graphics can pique interest before the subscriber has started reading. Images should relate in a substantive way to your content rather than being generic stock photos.

10.  Break content into manageable chunks.
Bullet points, subheadings, numbers, and space between paragraphs can all make your content look less intimidating by making it easier to skim. Lengthy paragraphs tend to turn people away.

11.  Include customer feedback in your content.
Testimonials, customer Q&As, and stories are all great ways to bring your subscribers into the conversation.

By incorporating these 11 tips as you write newsletter content, you can banish droopy eyelids from your subscribers. Keep your content concise, informative, and interesting, and you’ll guarantee an engaged audience.

On the Fourth Day of Christmas, HMG Gave to Me: Four Calling Clients

Posted on by Amy Kauffman

The Client List: 4 Types of Clients, Pain Points and How to Deal

At HMG, we love our wonderful family of clients and customers. But, like any large family, there are a few that can, well, drive you a little crazy. Throughout my time working at PR, advertising and creative agencies I have noticed a distinctive trend in some of the “problem child” clients that take extra time, energy and effort to work with. While there are dozens of categories and sub-categories (I can’t wait to read the comments!), I have done my best to narrow down the 4 most common, and troublesome, types of clients that make Account Managers across the country face-palm almost every day.

 

1.     The Defensive Line
Think 260+ lbs., Texas born and bred defensive players.  Their goal? To keep the offense from proceeding down the field, of course.  And this is exactly how most of us feel when faced with a Defensive Line client. These clients or individuals tend to halt any forward progress you and your agency tries to make on their behalf. But they hired you, right? Last you checked you were the expert on hand to provide guidance on communications and lead the company to new, exciting territory. Well, not always.  Frustrations and confusion almost always accompany this type of client as agencies feel they are working against, not with your efforts.

Telling Signs:  Emails including the phrases: “This looks great, but..” “This is a little too much change for us.” Or “Let’s stick with what we already have in place.”

Symptoms: Stillborn campaigns, Account Executive migraines from beating on desk, drained agency hours with nothing to show, bi-polar or apathetic creative team

Remedy: Remember that you are on the same team. Try to understand and communicate with the client on intentions when creating a new strategy or creative direction. The client either wants the assurance of your capabilities (should they finally commit to change), is appeasing a task from higher up for new ideas or at the end of the day is protecting a brand that they built and a shift will be incremental, if any.  If the client appreciates and likes your work, congrats. They know your value. I guess the questions for the agency would be: Is having a solid offense strategy enough or are you tired of standing on the sidelines in this game?  Regardless, identifying and understanding this client is key to a stress-free relationship.

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Newsjack(ass)ing: PR Fail in the Wake of Tragedy and Crisis

Posted on by Amy Kauffman

Newsjacking is the (sometimes) clever, quick-response PR tactic piggybacking on current events with an angle benefiting you or your client’s company.  The strategy is not new by any means, but became increasingly popular over the last several years with the rise of Twitter and the constant struggle to stay relevant and timely as news stories can be buried within minutes.

Marketing strategist David Meerman Scott’s definition of newsjacking is the “process by which you inject your ideas or angles into breaking news, in real time, in order to generate media coverage for yourself or your business.”

To execute newjacking appropriately you must stay abreast of breaking news stories, know your target audience and most importantly, utilize common sense.  As a result you can increase search rankings and exposure to new customers or clients.  Failing to heed these rules results in you: 1) completely falling on your face in a desperate attempt to promote a hardly-relevant spin on a topic and 2) most likely pissing-off a social community of very vocal citizens.

In the wake of the devastating Hurricane Sandy, I felt the need to bring up the most sensitive and more-often-than-not inappropriate newsjacking, which occurs during a tragedy. Like this gem, below:

President John F. Kennedy once famously noted that when written in Chinese, the word “crisis” is composed of two characters; one representing danger and the other representing opportunity.

It is the opportunity portion of crisis in which many wide-eyed marketers neglect any sense of sympathy or reason and in-turn embarrass themselves, their company and the entire industry of public relations.

HupSpot received much backlash this week in a blog post that has since been taken down highlighting marketers who have newsjacked during the horrific Hurricane Sandy. Hubspot responded in a follow-up post, semi-apologizing and posing the question: “Is Newsjacking Hurricane Sandy Right or Wrong?”

The marketing resource provides some awful examples of newsjacking and a couple that are partially relevant to emergency tactics or supplies.

The worst include InStyle Magazine’s cosmetics story: Hurricane Sandy Have You Stuck Inside? 5 Beauty Treatments to Help Ride Out the Storm and online dating site HowAboutWe’s blog post titled: 18 of Our Favorite Hurricane Sandy Date Ideas from HowAboutWe Members. Yes, because my family on the East Coast’s primary concern is their manicure art or planning their next date during 80mph winds.

I’ve coined this lack of intellect and sensitivity: newsjackassing. But it’s definitely far from the first time this kind of idiocracy has occurred.

A few short months ago the Aurora tragedy was followed by more instances of tasteless and disgusting marketing; most notably a retail boutique whose staff tweeted this, mere hours after the shootings:

“@celebboutique: #Aurora is trending, clearly about our Kim K inspired #Aurora dress ;) ”

WTF, right? Insensitive, shocking and complete disregard for all the families and victims affected on that day in Colorado.  The boutique claimed they did not know about the event as they are out of the country, yet they tweet about Kim Kardashian. Don’t buy it. And neither did Twitter.  The CelebBoutique ruined their online image forever.

You will not overcome these very public mistakes mocking or downplaying a crisis; instead exercise tact, empathy and better judgment, if you can’t — then rethink your career choice.

As a PR professional disgust is the word that is most accessible in my mind, as well as other obscenities stemming from the frustration when I learn about horribly misplaced PR stunts. I secretly hope these individuals have zero background in the field, but I know I am just fooling myself. Of course we all make mistakes, but these instances are blatantly crass and unforgiving.

Unless your company or client has a product or service directly applicable to a situation as severe as the above, leave it be. There are very few companies in this category, and if you have to wonder if you apply, the answer is always no.

Don’t be a jackass.

Search, Lies and Content Marketing

Posted on by Amy Kauffman

You have probably heard the overused term: “content is king.” But what does that mean, really?

Search, Social and Strategy

It started when relevant, fresh content became a key factor for search engine optimization, which also plays a huge role to position your company as an industry resource and expert.  Then social media emerged as a viable channel, increasing the need to push consistent communication to your (hopefully) engaged community.

Search and social initiatives are a necessity. You have to be seen and heard by your potential and current customers. If you aren’t driving your brand or company to compete with the thought-leaders or become one yourself, you will be obsolete in the marketplace. After all, if you aren’t talking to your customers, you can be sure someone else is.

What are the thought-leaders practicing? Content marketing strategy.

Content Marketing and PB&J

So what exactly is content marketing? Entrepreneur Magazine’s concise definition is: “The creation and publication of original content — including blog posts, case studies, white papers, videos and photos — for the purpose of generating leads, enhancing a brand’s visibility, and putting the company’s subject matter expertise on display.”

Simply, it is the way brands gain trust, credibility and ultimate loyalty from customers by communicating messages that represent something they care and want to know more about.

One online expert recently described content marketing by using the symbolism of my favorite childhood sandwich: PB&J.  (Stick with this, it’s good.) Imagine that search and social is peanut butter and jelly and content is the bread that holds it all together. So the content, the foundation of the strategy, must be something customers deem it valuable, want to consume and then want to pass on to family, friends and anyone in their social or off-line network.

There is No “I” in Content

Now, with the internet becoming increasingly personalized in our multi-polarized world, content marketing is more important than ever. Budgets are increasing to develop deeper, thought-provoking messaging and strategy (evolving from, “Look at us” and “Wow, our product and services are fantastic,” to a storytelling technique that taps into the customer experience).

So how do you go from, “What’s in it for us?” to “What’s in it for our audience?” Simply, tell a story and stop talking about yourself.  (Sales reps, gasp here. Remember, there is no “I” in content marketing – well there is, but it’s a little guy.)

Stop Informing and Start Storytelling

How do you do content marketing and storytelling well? Tell a story that is personable, approachable, tangible and memorable.

For example, every year The Hartford sponsors the Paralympics, and just last year the company decided to tell this story. They launched a media and video campaign through the medium of Facebook highlighting the athletes themselves. The result was a successful and emotional story connecting with people on an individual and very personal level.

Check out the introduction video here: http://goo.gl/e0XPA

Say What You Know, Not What You Sell

Customers are not looking to read your blog or micro-site to see what you sell, they can view that in a catalog or on the products and services tab on your site. They are interested in what you know and what you stand for. It’s time to start communicating as a trusted and relevant source and not as a sales script. Storytelling is the new content marketing.

See where your expertise and your customer’s interests overlap to tap into your niche. Tell a unique story and communicate in a way that no other competition can touch.

Is Your Business Card “Cardworthy”?

Posted on by Johnny Jeffers

Years ago, a former marketing professor from the Gonzaga School of Business had given our class a few words of wisdom as we approached graduation weekend and were about to hit the pavement looking for jobs.  He said, “Dress sharp, get yourself a nice pair of dress shoes, polish up your resume and invest a little in a quality set of business cards.  It will set you apart from the competition.”  If you think about it, everything he said has to do with the first impression we’d make as first time job hunters.

Recently, I reflected back on these words and realized that his advice still holds true, except that my resume has been replaced with an informational brochure.  Yet it baffles me that as simple and straight forward as this advice might seem, I come across so many, yes,  “crappy” business cards.  Weeks or even months later as I’m thumbing through the pile of cards I’ve collected, the first thing I associate with the quality of the company, is the quality of their business card.  Mainly because I don’t remember much and this is the only tangible thing I have in my possession representing them. If a company isn’t going to spend the time to put some thought into designing their own business card, what does that say about the quality of job they will do for me?   Let’s just say there are some cards, unfortunately, that get thrown in the trash.

So for those running low on business cards and are contemplating another batch of the same old card, my alter ego, Rob Cardworthy has put together a list of things that may indicate “You might need a redesign.”

  • If your card looks like it may have been printed on a “black and white” printer, then you might need a redesign.
  • If your card has corrugated edges and looks like it was printed on coupon paper, then you might need a redesign.
  • If your card looks like a rainbow collage and often gets the response, “Oh wow, that’s pretty!”, then you might need a redesign.
  • If your card is designed in a way that looking for your contact information is like playing a game of “Where’s Waldo?”, then you might need a redesign.
  • If your “business” card really doesn’t communicate WHAT your “business” is, then you might need a redesign.
  • If your card is……ummm…..B O R I N G, you might need a redesign.
  • If your card is thin enough to double as dental floss (only in a pinch though), then you might need a redesign.
  • If your card should have come with a magnifying glass, but didn’t, then you might need a redesign.
  • If your card uses more fonts than the number of friends you can squeeze into a Car 2 Go, then you might need a redesign.
  • If you are using one of those free services that states, ” Printed for free at imcheap.com”, then you might need a redesign.

Here’s the bottom line; invest a little bit to design a business card that will leave an impression.  It should be simple, creative, informative and of high quality.  You want to be remembered, and at the end of the day, it’s your card that’s going home with the business prospect, not you.

If your business card suffers from one or more of the symptoms above we can help.  Our design/ printing services are second to none so please give me a call, Rob Cardworthy (512) 994-4429 or email me at rob [at] hmgcreative.com

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