The voice of a consumer has proved to be the most powerful tool for the success of any business. The evolution of the internet has made several marketing solutions as simple as clicking a mouse; so let’s deck the halls with ten ways to integrate age old word of mouth marketing with modern social outlets!
1. On average, one of five customers will say something about your business just by asking them to. “Would you tell your friends and family about our service?” The trick? Just ask, every time!
2. Optimizing the search engine effect; a product cannot be shared virtually if it cannot be found online. Optimize your website and online content with multi-word tag lines to avoid vast competitions with companies shelling out the dollars for one key word.
3. If you choose to advertise on multiple social media sites, allocate time to update and engage with readers and followers daily. Consistency with posting ads and follower engagement is crucial for brand recognition.
4. Everyone wants to be heard; whether positive or constructive feedback is flowing in, always respond. Take time to address concerns and thank all customers for all feedback. Reviewers will talk about the brand just by feeling heard by the company.
5. Give back to followers, use social media to offer small gifts for kids and prizes. These gifts and prizes can be awarded for various online contests that will increase engagement with existing and even more importantly new interest.
6. Encourage bloggers and review sites to rate the product and brand. Share the positive blogs and feedback on the company website and social media outlets. There is a vast market out there that will buy in once a third-party endorses a brand.
7. Write regularly. Post PR and blog content on the company website. Publish it through social media links, and distribute it directly to relevant media outlets. The likelihood of new and additional conversations about a brand and its products will increase with the amount of online content that is published.
8. Use the free tools available to keep up with specific markets and interests in the business. Take Google, for example, they offer an application called Google Analytics. This free service has statistics on website visits and can be linked to any website despite the volume. Google Trends also provides details on popularity with specific search terms over time. Stay competitive by being alert and up to date on the trends in your companies’ vertical.
9. As soon as a consumer decides to purchase from a company a second time, odds are good that they have spoken highly about the business or even indirectly referred potential clients. Encourage feedback, and make it easy to respond with simple short questions. For example ask new clients; “How was your experience?” and “What can we do to expect your business in the future?” An example for returning clients could be “Thank you for coming back to our business! What made you interested in our product/service again?”
10. Never expect the end user to manage the relationship. Regularly interact with contacts and subscribers via newsletters, promotional offerings, and by keeping up to date on all active social media outlets.
Marketing is a team effort and we cannot do it without the influence of our customers. Leverage all resources with blogging, integration of helpful tools, and social media to spread the news and keep folks talking!