Ah, the infamous Fifth Day of Christmas. I don’t know about you, but this might be the only part of the (original) song that I can actually remember every time.  But in the case of these Five Content Creation Rules, not rings, I encourage you to commit these to memory as well!

I’m sure you’ve already heard the saying, “Content is King,” but what does that really mean?  It all began with content as the key for search engine optimization and the huge role it played in positioning your company as an industry resource. Then came the rise of social and the need to push consistent communication. Creative tactics emerged through micro-sites and with social media popularity exploding, brands had to compete with the thought-leaders or become obsolete in the marketplace.

1.  Know Your Audience
Let’s be real.  If you don’t know who you’re trying to reach there’s no use in creating content at all.  Know who you’re writing for. Is it women ages 24-40 or men ages 60 and older? Decide who your audience is and then learn everything you can about them.  Find what questions they have, what motivates them and what they like. THEN, create your content.

2.  Tell a Story
Tell a story that is personable, approachable, tangible and memorable.  For example: Every year, The Hartford sponsors the Paralympics, and just last year the company decided to tell this story. They launched a media and video campaign through the medium of Facebook highlighting the athletes themselves. The result was a very successful and emotional story connecting with people on an individual and very personal level.

3.  Limit the Fluff
The average attention span is very, very short. You need to get right to the point or you run the risk of losing the audience. Eliminate any unnecessary points to keep content concise and hyper-focused. If you’d like some additional examples on the process of un-fluffing, check out one of our previous blog posts on a similar topic!

4. Make it Shareable
The best way to get your content out there is to spread it across all appropriate mediums.  So making it easy for others to share your content should be a BIG priority. Try to think of a blog that doesn’t prominently display social sharing buttons. It’s tough, right? That’s because most people won’t go out of their way to share your content so just make it simple!

5.  Say What You Know…
…and not what you sell. Customers are not looking to read your blog or micro-site to see what you sell, they can view that in a catalog or on the products and services tab on your site. They are interested in what you know and what you stand for. It’s time to start communicating as a trusted and relevant source and not as a sales script. Storytelling is the new content marketing.

See where your expertise and your customer’s interests overlap to tap into your niche. Tell a unique story and communicate in a way that no other competition can touch.

The Client List: 4 Types of Clients, Pain Points and How to Deal

At HMG, we love our wonderful family of clients and customers. But, like any large family, there are a few that can, well, drive you a little crazy. Throughout my time working at PR, advertising and creative agencies I have noticed a distinctive trend in some of the “problem child” clients that take extra time, energy and effort to work with. While there are dozens of categories and sub-categories like law of attraction (I can’t wait to read the comments!), I have done my best to narrow down the 4 most common, and troublesome, types of clients that make Account Managers across the country face-palm almost every day.

1.     The Defensive Line
Think 260+ lbs., Texas born and bred defensive players.  Their goal? To keep the offense from proceeding down the field, of course.  And this is exactly how most of us feel when faced with a Defensive Line client. These clients or individuals tend to halt any forward progress you and your agency tries to make on their behalf. But they hired you, right? Last you checked you were the expert on hand to provide guidance on communications and lead the company to new, exciting territory. Well, not always.  Frustrations and confusion almost always accompany this type of client as agencies feel they are working against, not with your efforts.

Telling Signs:  Emails including the phrases: “This looks great, but..” “This is a little too much change for us.” Or “Let’s stick with what we already have in place.”

Symptoms: Stillborn campaigns, Account Executive migraines from beating on desk, drained agency hours with nothing to show, bi-polar or apathetic creative team

Remedy: Remember that you are on the same team. Try to understand and communicate with the client on intentions when creating a new strategy or creative direction. The client either wants the assurance of your capabilities (should they finally commit to change), is appeasing a task from higher up for new ideas or at the end of the day is protecting a brand that they built and a shift will be incremental, if any.  If the client appreciates and likes your work, congrats. They know your value. I guess the questions for the agency would be: Is having a solid offense strategy enough or are you tired of standing on the sidelines in this game?  Regardless, identifying and understanding this client is key to a stress-free relationship.

Continue…

This is typical verbatim around this time of year. And like many of you, we at HMG had a very busy and productive 2012.

Rewind

We began 2012 in unchartered territory- Austin, Texas. Although we had built a solid presence in San Diego over the past 8 years, the opening of a new office in Austin came with just as many unknowns as certainties. We knew Austin was an up-and-coming city with a savvy talent pool. We knew it had some of the best music festivals and startup-related conferences (SXSW). And we knew that we’d be gaining some weight from the scrumptious Mexican food and finger-licking BBQ.

What we didn’t know was just as daunting. Would Austin accept us? Could we be as (or more) successful than we had been in San Diego? But in late 2011 we decided to make the move. Challenge accepted.

Fast Forward

As we look back at 2012 and our move to Austin we can’t help but think of how great the year and the city has been to us. We embarked on a journey that has brought us great reward both personally and as a company. We’ve acquired some unique additions to our team and have worked with some of Austin’s finest businesses.

In honor of the wonderful events that have taken place over the course of 2012, we’ve accumulated a list of our favorite 12. We hope you like them just as much as we do!

Hit Play

January– We kicked off the year with the opening of our Austin location; we cheered to good fortune, friends and rockin’ clients!

February– Founded in 1922, Taylor Linens produces quilts that are made of 100% cotton fabric and batting that are often hand quilted with fine, close stitches.  We provided Taylor Linens with: Custom Email Templates, Printing & Collateral, and Web Development.

March– A good month for several reasons, SXSW and Spontuneous. The first is obvious; SXSW is a 9-day music, film and interactive festival showcasing the nation’s hidden gems. The latter is one of our most eclectic and entertaining clients, Spontuneous. Makers of an award-winning board-game that brings your favorite song lyrics to life.

April– RetailMeNot rates every single coupon and then orders it by its usefulness.  Every store is then categorized and ordered by its popularity within that category.  Their users ensure that the best deals quickly rise to the top, and expired or superseded coupons quickly drop down the list.  We provided RetailMeNot with Web Development.

May– OneStar Foundation supports the nonprofit sector of Texas and its stakeholders through initiatives that increase civic engagement, research, rigorous evaluation, and nonprofit organizational excellence.  We have provided OneStar with: Branding, Website Redesign and Press Releases.

June– Quick Fix Stock Charts is an online resource that provides insightful and annotated stock charts while enabling you to make time-sensitive, decisive, money management decisions. We provided QFSC with Branding, Custom Email Templates, Press Release, Printing and Web Design and Development.

July– PrimoDish is a group of developers that love food and thought there needed to be a place where you can easily find the best food around.  We provided PrimoDish with a Website Redesign/UX. (Check out the new website we’re currently building them!)

August– After several months of steady growth we decided to begin a hunt for a stellar Business Development Consultant. We wanted someone who knew the industry and also knew how to build rapport and relationships with the right people. Enter Daniel Alvarez. With over 7 years of experience in sales and marketing, Daniel is our go-to guy for Biz Dev and Social Media Management.

September– There aren’t enough (good) adjectives in the dictionary to describe Stacey Donelan. She is assiduous, determined, creative and absolutely brilliant when it comes to her role as our Social Media Intern. Thanks to her we have built a solid following on our social networks and even created a fun-filled Christmas marketing campaign (see December). Stacey, you’re the best!

October– Every once in a while you stumble upon something so good you just can’t pass it up. In our case, Nick Welp was that hidden gem. His expertise in back-end web development is unparalleled and his knack for perfection paired quite well with HMG’s standards. Nick has helped in creating many custom applications and continues to lead our team of developers into the New Year.

November– As our stomachs prepared for the turkey and dressing coma from a hearty Thanksgiving meal, our developers prepared for an influx of new clients. But from what you say? Not what, who! John Wagner– ultimate selling machine. Hailing from Denver, John touched down in Austin hungry and ready to network. His over 6-year tenure in several managerial sales positions has given John a refined knowledge of B2B sales and project management. We look forward to see what else John has up his sleeve in 2013.

December– In honor of the Holidays and filled with the Christmas spirit, we decided to embark on an HMG-inspired 12 Days of Christmas campaign. Twelve days of absolute holiday giddiness and fun- if you follow us then you saw it. If not, click here for the recap.

The Holidays weren’t the only thing happening at HMG in December. As business demand grew and our list of clients expanded, we were in dire need of a savvy Front-End Designer. And we found just that in Jenn Buch– a West Virginia native, Jenn came to us with a portfolio rivaling our very own. She is not only talented but extremely creative, and our clients LOVE her work. Jenn, thank you for bringing your talents to Austin and more specifically to HMG!

Everybody loves a good contest, right? For the customer, the contest is all about the prize; for your business, it’s all about the new contacts you make and future marketing opportunities. Let’s take a look at five steps to hitting the sweet spot for both parties.

Determine Your Goal
When the contest is over, what will you have to show for it? Potential goals might include growing your fan or follower base, increasing click-throughs to your website, boosting conversion rates, creating awareness of a new product, getting customer testimonials, and encouraging likes and shares on your Facebook page. Social media makes it possible to accomplish goals far beyond the contact-gathering efforts of the business-card-in-a-fishbowl, so think outside the box (bowl).Start with something new and check .

Create a Plan
Best Instagram photos, video testimonials, creative pictures of a product in use, and content creation for your website all make great social media contest ideas. If you’re looking to grow your contact list, a simple click-and-share contest may help you accomplish your goal. Make sure your idea will actually help you reach the goal you determined in Step One.

Make the Prize Desirable
The quality of the prize should be relative to the amount of effort participants had to exert. A musician I know is currently running a Facebook contest in which participants send in recordings of themselves and compete for a chance to win a CD recording session. That’s a great incentive designed to reach out to serious musicians. If he wanted to merely increase the number of likes on his Facebook page, he could run a contest with one of his own CDs as the prize. Smaller effort, smaller incentive.

Spread the Word
Social media creates the opportunity for your contest to go viral if you package it right. Offer the right prize and the right level of engagement, and people will want to share the chance to win with their friends. You can also include an option to share your link as part of the entry process. Promote the contest on as many social channels as possible, targeting your existing fans first.

Announce the Winner
Don’t forget to showcase the winner at the end of the contest. It’s not only a feather in the winner’s cap, but also another chance for you to interact with all those new contacts.

Social media contests should be easy to enter and easy to share. In order for your contest to go viral, you need a solid plan, a desirable incentive, and a plan for getting the word out. Oh, and if you’re giving away an iPad, be sure and send me an invite.

It seems that iPads, Nooks and Tablets are all the rage now-a-days and many are tossing out those big, clunky books. So unless you run a publishing company or a newspaper, you may be wondering what that has to do with your business. As e-books have become more popular, a whole new world of self-publishing has opened up for authors and companies alike.

If you have not already taken advantage of the possibilities for publishing your own e-book, here are a few reasons why you should:

A Published Book Builds Your Authority
Say your company offers consulting services to small businesses. You can build your reputation and establish your authority as an expert in your field by getting testimonials from clients, writing articles, or even speaking in your community. Or you could publish a book. A published book — whether it is an e-book or a print book — instantly establishes your authority on a subject.

The more e-books you have to your name, the more impressive it will be for customers. Publish books in your niche and display them prominently on your site. Market the book to get positive reviews from reputable sources and you will build even more clout with customers.

Creating a Comprehensive Guide Better Serves Your Customers
Your products and services help your customers to solve a problem or to meet a need. You can serve your customers even more by creating a comprehensive guide that provides insights or solutions for a large problem or need. If you run a financial advising company, you can create a guide about investing in mutual funds or how to retire before 50. If you offer weight-loss products, you can write a book about how to get in shape after a baby or what kinds of foods you can eat to lose weight fast.

Offering e-books is another way to serve your customers, and the medium allows you to offer more in-depth answers and solutions.

An E-book is a Great Incentive to Build Your E-mail List
Your opt-in email list is an important way to build relationships with customers and to drive repeat sales. Offering an incentive is a great way to grow your e-mail list faster.  A free e-book that offers a solution for your customers needs will help you to grow your e-mail list quickly. You can write a book especially to give away to subscribers, or you can make your paid e-book free to those who subscribe.

Just be sure that whatever e-book you offer, it provides useful and actionable information for your customers. If the e-book is the first thing that your customers see from your company, you want to make sure it is indicative of the quality they can come to expect from you.

You Can Sell an E-book to Generate Extra Revenue
Of course, one of the most immediate benefits an e-book can have for your business is to give you another way to generate some extra income. The more books you offer and the more popular they are, the more money you can make. If you develop a popular line, your e-books can become a whole other product offering.  Consider how your e-books can compliment your current products offerings or can create an additional focus for your business.

Publishing an e-book or a series of e-books can offer a number of benefits to your business, including helping you to establish your authority in your niche, encouraging growth of your e-mail list, offering your customers more value, and even generating additional income. If you aren’t already offering e-books, it might be time to consider doing so.

Does your company offer e-books? Share how it has benefited your company in the comments!

If you have a website or use a search engine on a regular basis, it’s likely that you’ve heard of SEO Sydney or PPC. These two common acronyms are mentioned and preached every day. However, does everyone really know what they mean, or how they work? If you don’t, you’re not alone.

Let’s answer any lingering questions, settle myths, and clear the air of this Edmonton SEO madness! I’ve compiled the most common myths, most important facts, and the most exciting secrets in this post! I know what you’re thinking, “Whew! it’s about time!”

So let’s start from the top…

Define:
Search Engine Optimization (SEO) – An algorithm designed to impact visibility of web content (pages) through organic search results. Commonly used as a free alternative to PPC (pay per click) advertising.

Facts:

• Organic search results is a natural method for locating a webpage. This process will match search terms with relevant content on competing webpages. The stepbrother of organic search results is “non-organic”, or paying per click. “Paying per click” are ads that allow a company to blindly bid on highly competitive key search terms.

• New content is the maintenance that will keep your page ranked. The most effective way is blogging and tagging with search terms. Google, and other leading search engines will reward your website for publishing relevant information. Since you know your business, show off and show off often!

• Content is king. Keep relevant and new content flowing like a river! Adding content is important for your ongoing ranking; the most effective way is with a blog attached to your website. All blog content should follow the relevancy rules while it gives you space to display content that your website does not have room for.

• Play to win. Similar to Monopoly night with your Grandmother, according to the company from Search-consulting.com. Compete, and compete often to maintain and most importantly to increase your ranking.

• Duplicate and be dumped. Search engines (especially Google) are smart enough to detect fluff and manipulation; so think of these algorithms as more of an art than a science.

• By the numbers. If you’re more of a numbers person; you can make SEO a science project by using the KEI (keyword effectiveness index) equation. This will give specific words a rating based on the number of times a word is searched over the number of webpages displaying the word or phrase, for those in the SEO game is never ending. Using this approach will show you what words and phrases can give you the best chance of winning the keyword game.

The internet can be the most rewarding source of marketing if used properly. Website optimization best practices are ever evolving and will only become more competitive as time passes. Adopting this process now can completely change the way your business operates in a positive way for years to come. Check out the following and read more if you wish to find ways on how you can save money while using internet marketing for your business.

If you’re a small business owner, you’re likely managing everything from your financials to your marketing activities–and you’re doing it all on a limited budget. While you know that you need a better way to manage your sales prospects, especially during periods of growth, you just aren’t ready to pay for a customer relationship management system to keep in touch with potential and existing customers.

At the Software Advice website, I help review and compare most of the major CRM (customer relationship management) systems on the market. But the truth of the matter is that many of the popular systems on the market can be too expensive for many small business owners. For these small businesses, it may be more effective to take the do-it-yourself (DIY) approach and build your own CRM system.

Building your own CRM system can provide several benefits:

• It’s affordable (read: free)
• It’s flexible
• It’s easy to use and customize

A great tool for building a CRM system on your own is Google Docs. If you have a Gmail account, you already have access to an easy way to build your own CRM software. Already widely used as a management tool, it’s fairly easy to extend the power of these applications to help with customer management. Here’s a quick step-by-step overview of how to do it.

Decide Who Gets Access–And What Information to Include
Google Docs allows all users to collaborate across any document thanks to their sharing and editing features. So, if one person changes a contact’s information, it automatically syncs across the system. This allows all document collaborators to see the change immediately. Beyond that, you can monitor user privileges to ensure that all users have access to the right information.

Once you decide who will be able to access and update data in your CRM system, you’ll need to create a Google Spreadsheet. After that, it’s time to determine what information you want to track about sales prospects in your spreadsheet. A few pieces of information that are a good idea to track include:

• Demographics – company name, contact name, email, phone number, etc.
• Prospect source – how the prospect found out about your company
• Next actions – a code that determine how you’ll follow (e.g. phone call or email)
• Contact log – notes from every contact you make with the prospect
• Estimated opportunity size – an estimate of the size of the sale
• Lead nurturing stage – a numbered system that shows how close the prospect is to purchasing (1 = aware but not interested; 4 = has purchased)

Keep in mind that this is just a starter list and you’ll likely want to record other information that’s specific to your business. So feel free to add any field that’s relevant to your company. If after a while you realize that you want to track more information, it’s fairly easy to add a new field.

Learn How to Manipulate the Data with Spreadsheet Functions
One nice thing about using a Google Spreadsheet is that there are easy sort features that allows you to sort by any field you like. If you only want to look at contacts with the biggest opportunity size, just sort by “estimating opportunity size” and you can view your most largest sales prospects from the largest potential sales to smallest.

Or, maybe you’re interested in the looking at the number of companies that are in the very beginning of the lead nurturing stage. You’ve already coded all entries that are in this stage of the buying process with a 1 but you don’t know how many of your contacts are at that phase. To figure this out, you can use a simple function known as a “countif()”. It works like this:

Determine the cell range you want to count sales prospects for (let’s say it’s cells C2 to C100)
Decide the criteria for counting each cell (in this case it’s a “1”)

To count all your prospects that are the beginning of the sales cycle, you can use the formula in cell C101: ‘=countif(C2:C100, “1”)’. This will give you the total number of contacts that are at phase one in the buying process. Of course there are a whole host of other functions that you can use to manipulate that data, but you get the idea. For a comprehensive list of spreadsheet functions that will work in a Google Spreadsheet check out Google’s help page.

With this method, you can start tracking their sales prospects in an efficient and paperless manner. And you can do it for free. As a bonus, you’ll also be able to access this data from anywhere with an Internet connection because information in Google Docs is stored in the Cloud.

Do you have any other DIY tips on creating a CRM system? Leave us a comment below.

In the spirit of Valentine’s Day, HMG Creative will be Sharing the Love by donating to St. Jude Children’s Research Hospital.  For every “share” or “retweet” received through our social media accounts, we will donate 50 cents.  And for every new “Like” on our Facebook Page or “Follow” on our Twitter account, we will donate one dollar to this wonderful cause.  Up to $500.

Every dollar goes a long way.  $500 can provide two transfusion units of red blood cells for a St. Jude patient. So help us Share the Love and pass this on to friends, family and co-workers.

This Valentine’s, we’ll be donating to @stjude Children’s Research Hospital. Check out the pic 2 help us #ShareTheLove! ow.ly/i/1tc7i

— HMG Creative (@hmgcreative) February 5, 2013

Why support St. Jude?

How will our donations help?

• Thanks to donors, St. Jude patients and their families are free of payments and hospital bills.  Care, housing, meals, and transportation—the list of services they provide to families is unequalled. But it is for one purpose: To ensure the very best outcome possible for every child.
• At St. Jude, donor dollars help fuel the groundbreaking research that leads to pioneering care and treatments for childhood cancer and other deadly diseases.

HMG Creative is pleased to announce the addition of another cog to their creative machine, Scott Mise. As a formally-trained Graphic Designer (Abilene Christian University) and a self-taught Web Developer, Scott enjoys merging the disciplines to create comprehensive solutions for clients’ needs. With previous agency experience and a constant curiosity for developing web technologies, I’d say he brings a lot to our table. You’ve probably already seen much of Scott’s design work in restaurants and bars around Austin as well as on the web, and we hope you’re ready for more.

In his spare time Scott loves tinkering with Javascript and PHP just to see what’s possible. Also, as an avid Metroplex sports fan you won’t ever be able to pull him away from a game as long as Jerry’s, Cuban’s or Nolan’s teams are playing. Besides being glued to screens, Scott enjoys working or riding on any of his three, two-wheeled vehicles.