Ah, the infamous Fifth Day of Christmas. I don’t know about you, but this might be the only part of the (original) song that I can actually remember every time.  But in the case of these Five Content Creation Rules, not rings, I encourage you to commit these to memory as well!

I’m sure you’ve already heard the saying, “Content is King,” but what does that really mean?  It all began with content as the key for search engine optimization and the huge role it played in positioning your company as an industry resource. Then came the rise of social and the need to push consistent communication. Creative tactics emerged through micro-sites and with social media popularity exploding, brands had to compete with the thought-leaders or become obsolete in the marketplace.

1.  Know Your Audience
Let’s be real.  If you don’t know who you’re trying to reach there’s no use in creating content at all.  Know who you’re writing for. Is it women ages 24-40 or men ages 60 and older? Decide who your audience is and then learn everything you can about them.  Find what questions they have, what motivates them and what they like. THEN, create your content.

2.  Tell a Story
Tell a story that is personable, approachable, tangible and memorable.  For example: Every year, The Hartford sponsors the Paralympics, and just last year the company decided to tell this story. They launched a media and video campaign through the medium of Facebook highlighting the athletes themselves. The result was a very successful and emotional story connecting with people on an individual and very personal level.

3.  Limit the Fluff
The average attention span is very, very short. You need to get right to the point or you run the risk of losing the audience. Eliminate any unnecessary points to keep content concise and hyper-focused. If you’d like some additional examples on the process of un-fluffing, check out one of our previous blog posts on a similar topic!

4. Make it Shareable
The best way to get your content out there is to spread it across all appropriate mediums.  So making it easy for others to share your content should be a BIG priority. Try to think of a blog that doesn’t prominently display social sharing buttons. It’s tough, right? That’s because most people won’t go out of their way to share your content so just make it simple!

5.  Say What You Know…
…and not what you sell. Customers are not looking to read your blog or micro-site to see what you sell, they can view that in a catalog or on the products and services tab on your site. They are interested in what you know and what you stand for. It’s time to start communicating as a trusted and relevant source and not as a sales script. Storytelling is the new content marketing.

See where your expertise and your customer’s interests overlap to tap into your niche. Tell a unique story and communicate in a way that no other competition can touch.

This post comes from a new friend of HMG Creative in San Diego, the man who knows it all about landing page optimization – he wrote the book on it! Tim Ash, CEO of SiteTuners is an engaging speaker, author and truly understands how to convert clicks into customers. Enjoy another great one and be sure to follow him on Twitter @tim_ash.

6 Ways to Use Images to Improve Your Web Conversion Rate

Many people who have heard me speak know that I’m not a fan of using gratuitous images just to spice up your web design. By its very nature, the web is a visual medium, and the wrong image can create a visual distraction that pulls your visitor away from your key message points and/or call-to-action. Aside from causing a distraction, images can create confusion (if they aren’t aligned with visitor expectations) and even make a visitor feel insecure (if the quality is low or is commonly used as “stock” imagery.) Naturally, all of this leads to lower conversions.

But I do need to set the record straight: I’m not against images altogether. In fact, the right images, properly placed, are an important element of every website, especially if you’re marketing a product or service online. Images can help engage visitors and focus attention on your value proposition and/or call-to-action. Used correctly, the right graphics and images can help personalize your organization, especially if your customers’ first (or only) contact with you is online. Here are six ways you can use images to increase your web conversion rate:

1. Get emotional. Like it or not, decisions are made emotionally. Neuroscientists have shown that, of the three parts of the human brain, our choices are driven by the emotional “reptilian” brain. Many interesting books have been written on the subject, but if you remember just one thing about the reptilian brain, make it this: the reptilian brain is visually oriented and responds rapidly to images. Choose your images very carefully to be sure that they will evoke a specific emotion that will help push your visitor’s buy buttons. While this is more easily done for a lifestyle product or service (restaurants, travel, consumer products, etc.), creating emotions through photos and images should be done for all websites. Your job is to figure out what emotions will help drive the purchase of your product or service, and work to create those feelings through your pictures.

2. Be original. We have all seen them: the image of three professionals hovering around a conference table or the shot of the female phone operator smiling into her headset…stock photos that get overused so often they become laughable. Stock photos are a cost-effective way to include images in your marketing materials, but they can adversely impact your web conversion rate. Even if you have the most innovative products in your industry, you may lose a lot of customers if your cookie-cutter images make you seem like a cookie-cutter company.

3. Keep it real. If you use testimonials on your site (and I hope you do), you know that your customers can be your best salespeople. But have you considered using a photo alongside each letter of praise, or even shooting a video testimonial? Include photos and videos of your customers throughout your site, not just buried on a testimonials page, to help build trust and confidence in your organization. Showing real people who have benefitted from your products or services can make a huge impact on your conversion rate.

4. Be symbolic. Your company may not have immediate brand recognition, but you can still use high-value logos and recognizable symbols to inspire confidence and reduce any doubt that your company is worthy of your visitors’ business. If your company has been written about in the news, include the logo of the media outlet. If your clients represent well-known companies, display their logos to show who you’ve worked for. And if you allow transactions online, use symbols to assure the visitor that her information will be safe with you. Symbols and logos are key elements to building trust online. They can help validate you in ways that words simply can’t.

5. Be photogenic. One of the best ways to connect with your customers and improve your web conversion rate, especially if you have a local brick-and-mortar business, is to display candid photos showing visitors what it’s like to visit your establishment. For example, if you own a local restaurant, you probably want to show diners having a good time and enjoying your cuisine. Even if all of your company’s transactions happen online, showing photos of your staff and your environment can help assure potential new clients that you’re an established organization and not a fly-by-night company run out of someone’s garage. Let your website be a window into your organization, and invite your visitors to peer in.

6. Create a cheerleader. Want to get really creative? Think about inventing a mascot for your business. Studies show that consumers not only buy brands they recognize but, specifically, the face of those brands. Consider the Coca-Cola polar bears, the Geico gecko, and the E-Trade baby. You could create buzz, brand recognition, and instant credibility by being the only company in your industry to have a real character.

Implementing just one of these strategies can boost your web conversion rate and increase sales. You may not have the time, creativity, or internal support to create a mascot for your company, but can you switch out some of your stock photos with images that truly connect with your customers? Even this small change can deliver surprising results.

I had the pleasure of meeting Lee Odden and his awesome right-hand lady, Ashley Zeckman, at a marketing conference here in San Diego. Lee has a reputation that precedes him, and for good reason. From search, social to PR and optimization, Lee knows how to breakdown valuable and actionable information whether he is speaking to a crowd of hundreds or taking pen to paper in his book. Enjoy this post from Lee on content marketing, think: “sharable.” 

And for more insights be sure to follow him on Twitter @leeodden.

3 Keys to Scaling Content Marketing Success

Is Your Content Findable, Engaging & Shareable?

“KISS” is probably the best advice when it comes to giving advice (Keep It Simple Stupid) and for that reason this post is short and sweet on the topic of how to ensure your great content attracts, engages and converts.

Whether your goals are narrowly focused on revenue or more strategic involving branding and community as well as growing the business, the scalability of effective content is essential in today’s competitive marketplace.

No matter how much you invest in content marketing strategy, planning, production, amplification or analytics, there are three key requirements that each content object should satisfy. Great content isn’t great until it’s discovered, consumed and shared.

Findability – A lot of our work involves content development and the way many organizations are structured, content discovery isn’t a driver, but more of an afterthought.

Effective content marketing is about creating information that’s useful for specific audiences and with certain outcomes in mind.  While intent and context are often satisfied, the question of findability is usually underestimated. In particular, I’m talking about optimizing for search or social discovery. There are also promotion channels such as email, cross linking from existing content, 3rd party editorial links, news release distribution, social promotions, pay per click advertising and social media advertising.

What good is the great content you’re creating if no one can find it? By ensuring findability through optimization and promotion, the reach and amplification for content can be extended dramatically and for a very long period of time.   If you set goals for social and organic search traffic for the content being produced, those involved might become as thoughtful about content optimization as they are about content quality. This isn’t either or, expect both.

Engaging– Competition is tough and as more brands employ content publishing in their mix, it’s important that the content being produced considers engagement. How? Relevance, context and experience are good starters.

Is your content object relevant for the audience that will discover it? Is the information useful? Does it provide utility? Is it thought provoking? Does the information help satisfy the reader’s goals and at the same time, help bring them closer along in the buyer journey?

The notion of engagement can be very subjective so be sure to identify goals for engagement whether it’s a combination of page views, comments and social shares or traffic and conversions. Monitor interactions with content to discern trends so you can optimize future content object performance.

Sharability – A lot of optimization for search and social media performance is about making it easy for buyers to do what you want them to do. Adding social share widgets is part of that. Writing compelling titles that work for short character counts in social sharing situations like Twitter is also a best practice. Content quality and relevance come in to play for sharing as well.

Are you creating content that’s so good, people will want to share it with others? Have you made it easy for them to share?  Sharing for sharing’s sake isn’t going to solve any business problems, so make sure you know: Does the act of sharing help fulfill your objectives for the content?

There’s a lot of great brand content and story out there that isn’t getting the exposure that it could, simply because content producers are not tasked or accountable to one or more of these three simple requirements: Findability, Engagement and Shareability. Ensuring these characteristics are present for each content object through a process is a sure way to scale content marketing effectiveness whether your goals are social, PR, customer service or marketing focused.

Shelly Kramer is the Founder and CEO of V3 Integrated Marketing. A 20+ year marketing veteran, she’s a strategist, brand storyteller, digital marketing pro, content marketing expert, speaker and corporate trainer – basically, she’s awesome and I have been a long-time follow of her and her advice. Recently recognized by Forbes as one of the Top 50 Social Media Influencers, she’s half marketer, half geek, with a propensity for numbers, producing results and a dash of quick repartee. Find her on LinkedIn, Twitter or stalk her blog. You’ll be glad you did.

5 Types of Blog Content That Drive Engagement

If you write content—whether for yourself or for a client—then you’re well aware that writing can be tricky—heck, even downright challenging. But it’s what comes after you hit “publish” that can be even more daunting for marketers. If no one reads, shares or comments on your blog post, you’re not likely to get much leverage from your content—and that doesn’t bode well for your content marketing strategy.

In an ideal world, we’d all be able to crank out piles and piles of witty, informative and compelling content that’s so amazing it automatically makes readers want to share and distribute it far and wide. In reality? Even your best writing might not drive much engagement.

Before you swear off blogging forever, let me share a valuable tip with you. Just as certain types of Facebook posts spark a higher number of comments, likes and shares, certain types of blog content inherently drive more engagement. As you brainstorm and write blog posts, try incorporating a mix of the following content types into your editorial strategy. Then take note about what your audience responds to and tailor your posts accordingly.

5 Types of Blog Content That Drive Engagement

Trends. Regardless of what industry you’re in, there’s always something going on—and that means you have timely, relevant blog fodder ready and waiting. Writing a trends post isn’t only an effective way to showcase your area of expertise, but it’s also a chance for you to put your own distinctive spin on a topic, even if it’s something that’s been discussed ad nauseum.

Interviews. Readers respond well to conversational pieces, and nothing’s more conversational than an interview or Q&A. Plus, interviews lend themselves to different types of media, which means they’re an ideal way to include more video content on your blog.

Book reviews. Writing a book review is a great way to demonstrate your industry smarts and discuss information that’s particularly timely. Check out some of the newest releases in a category related to your industry and share your opinion with your readers. Another tip? Before you publish, reach out to the publisher and/or author and see if you can snag a review copy that you can offer as a giveaway on your blog. Contests are (almost) always a hit! After all, who doesn’t love #winning?

Lists. Talk about some Jedi mind tricks—you’re in the middle of reading a list right now! And you’re loving it, aren’t you? Readers respond well to lists because they’re concise and to-the-point. Plus, they deliver a, well, list of actionable tips that readers can immediately implement.

Rants. Peeved about something? Can’t imagine why—that never happens to me. Funnel your anger and irritation into a thoughtful blog post. Before you hit “publish,” however, be sure to take a step back and make sure your post isn’t riddled with nasty language or name-calling—those unsightly additions won’t do anything to strengthen your position. Be respectful toward the person or organization about which you’re ranting, but at the same time, don’t be afraid to share your true feelings—the ideal result is that your rant will spark some sort of change. And in the meantime, you’ll likely fuel a lively discussion in your blog’s comments section, so be prepared!

The ideas are already flowing, aren’t they? Don’t be afraid to experiment with content formats that work best for your writing style, subject matter and voice. And be sure to keep a close eye on your analytics so that you can see which posts are driving the most traffic and distribution. That way, you can be sure to incorporate those types on a more regular basis and help fine-tune your larger content strategy.

What type of content have you found to be the most successful for your blog?

Image by Search Engine People Blog via Creative Commons

Everybody loves a good contest, right? For the customer, the contest is all about the prize; for your business, it’s all about the new contacts you make and future marketing opportunities. Let’s take a look at five steps to hitting the sweet spot for both parties.

Determine Your Goal
When the contest is over, what will you have to show for it? Potential goals might include growing your fan or follower base, increasing click-throughs to your website, boosting conversion rates, creating awareness of a new product, getting customer testimonials, and encouraging likes and shares on your Facebook page. Social media makes it possible to accomplish goals far beyond the contact-gathering efforts of the business-card-in-a-fishbowl, so think outside the box (bowl).Start with something new and check .

Create a Plan
Best Instagram photos, video testimonials, creative pictures of a product in use, and content creation for your website all make great social media contest ideas. If you’re looking to grow your contact list, a simple click-and-share contest may help you accomplish your goal. Make sure your idea will actually help you reach the goal you determined in Step One.

Make the Prize Desirable
The quality of the prize should be relative to the amount of effort participants had to exert. A musician I know is currently running a Facebook contest in which participants send in recordings of themselves and compete for a chance to win a CD recording session. That’s a great incentive designed to reach out to serious musicians. If he wanted to merely increase the number of likes on his Facebook page, he could run a contest with one of his own CDs as the prize. Smaller effort, smaller incentive.

Spread the Word
Social media creates the opportunity for your contest to go viral if you package it right. Offer the right prize and the right level of engagement, and people will want to share the chance to win with their friends. You can also include an option to share your link as part of the entry process. Promote the contest on as many social channels as possible, targeting your existing fans first.

Announce the Winner
Don’t forget to showcase the winner at the end of the contest. It’s not only a feather in the winner’s cap, but also another chance for you to interact with all those new contacts.

Social media contests should be easy to enter and easy to share. In order for your contest to go viral, you need a solid plan, a desirable incentive, and a plan for getting the word out. Oh, and if you’re giving away an iPad, be sure and send me an invite.

It seems that iPads, Nooks and Tablets are all the rage now-a-days and many are tossing out those big, clunky books. So unless you run a publishing company or a newspaper, you may be wondering what that has to do with your business. As e-books have become more popular, a whole new world of self-publishing has opened up for authors and companies alike.

If you have not already taken advantage of the possibilities for publishing your own e-book, here are a few reasons why you should:

A Published Book Builds Your Authority
Say your company offers consulting services to small businesses. You can build your reputation and establish your authority as an expert in your field by getting testimonials from clients, writing articles, or even speaking in your community. Or you could publish a book. A published book — whether it is an e-book or a print book — instantly establishes your authority on a subject.

The more e-books you have to your name, the more impressive it will be for customers. Publish books in your niche and display them prominently on your site. Market the book to get positive reviews from reputable sources and you will build even more clout with customers.

Creating a Comprehensive Guide Better Serves Your Customers
Your products and services help your customers to solve a problem or to meet a need. You can serve your customers even more by creating a comprehensive guide that provides insights or solutions for a large problem or need. If you run a financial advising company, you can create a guide about investing in mutual funds or how to retire before 50. If you offer weight-loss products, you can write a book about how to get in shape after a baby or what kinds of foods you can eat to lose weight fast.

Offering e-books is another way to serve your customers, and the medium allows you to offer more in-depth answers and solutions.

An E-book is a Great Incentive to Build Your E-mail List
Your opt-in email list is an important way to build relationships with customers and to drive repeat sales. Offering an incentive is a great way to grow your e-mail list faster.  A free e-book that offers a solution for your customers needs will help you to grow your e-mail list quickly. You can write a book especially to give away to subscribers, or you can make your paid e-book free to those who subscribe.

Just be sure that whatever e-book you offer, it provides useful and actionable information for your customers. If the e-book is the first thing that your customers see from your company, you want to make sure it is indicative of the quality they can come to expect from you.

You Can Sell an E-book to Generate Extra Revenue
Of course, one of the most immediate benefits an e-book can have for your business is to give you another way to generate some extra income. The more books you offer and the more popular they are, the more money you can make. If you develop a popular line, your e-books can become a whole other product offering.  Consider how your e-books can compliment your current products offerings or can create an additional focus for your business.

Publishing an e-book or a series of e-books can offer a number of benefits to your business, including helping you to establish your authority in your niche, encouraging growth of your e-mail list, offering your customers more value, and even generating additional income. If you aren’t already offering e-books, it might be time to consider doing so.

Does your company offer e-books? Share how it has benefited your company in the comments!

Our second day of Christmas will celebrate, or should I say educate, you on two dynamic tools in today’s social world: HootSuite and WordPress. If you’re not already familiar with the two, check out the links below to see just how easy it is to get started. If you’re already a pro, take a look anyway and brush up on those skills or discover a hidden feature!

HOOT SUITE TUTORIAL
Hoot Suite is a social media management tool that allows you to control various platforms in one place.  Here at HMG Creative, we use one HootSuite account to allow all of our social media managers to post and schedule content to our various platforms.

WORD PRESS TUTORIAL
WordPress is web software almost anyone can use to create a beautiful website or blog.  The program began in 2003 with a single bit of code and since then it has grown to be the largest, self-hosted blogging tool in the world. Check it out!

“Boring!”  It’s the nemesis of all content writers and it threatens to creep into your newsletters.  As soon as boring content shows its face, you can kiss the inbox goodbye and start staking out real estate in the recycle bin.  What to do?  Follow these eleven tips to keep your subscribers engaged from the headline all the way to the fine print.

1.     Tantalize with a fabulous headline.
Ask a question, promise a list of tips, or offer free industry-related advice. If your headline is a lemon, your readers won’t take the time to read further.

2.     Write about what you know.
Fill your newsletter content with the things you consider yourself to be an expert on rather than falling back on someone else’s content.

3.     Choose current hot topics from your industry.
Follow blogs and stay up to date on new product releases, industry changes, and questions people are currently asking. Position yourself as an expert on current topics through your newsletter.

4.     Let your personality shine through.
Be conversational, humorous, witty, and even sarcastic if it comes naturally to you, all with the goal of building a relationship with your readers.

5.     Include lifestyle content that relates to what you do.
Show your subscribers how to apply your information to their daily lives. For instance, if you sell dog training videos, write a newsletter with tips on house training a new puppy.

6.     Narrow your focus.
Choose a goal for your newsletter and stick with it. Are you promoting your blog, sending industry updates, or offering tips? Let your subscribers know what to expect up front.

7.     Match your writing style to the personality of your company.
Is your company trendy and upbeat or do you present a more reserved, professional face to your audience? A law firm newsletter should sound different from a newsletter for a trendy salon and spa.

8.     Encourage subscribers to respond.
Include a feedback form or email address in each newsletter and make a point of replying to any feedback you receive.

9.     Include relevant images and graphics.
Well-chosen images and graphics can pique interest before the subscriber has started reading. Images should relate in a substantive way to your content rather than being generic stock photos.

10.  Break content into manageable chunks.
Bullet points, subheadings, numbers, and space between paragraphs can all make your content look less intimidating by making it easier to skim. Lengthy paragraphs tend to turn people away.

11.  Include customer feedback in your content.
Testimonials, customer Q&As, and stories are all great ways to bring your subscribers into the conversation.

By incorporating these 11 tips as you write newsletter content, you can banish droopy eyelids from your subscribers. Keep your content concise, informative, and interesting, and you’ll guarantee an engaged audience.