Newsjack(ass)ing: PR Fail in the Wake of Tragedy and Crisis

Newsjacking is the (sometimes) clever, quick-response PR tactic piggybacking on current events with an angle benefiting you or your client’s company.  The strategy is not new by any means, but became increasingly popular over the last several years with the rise of Twitter and the constant struggle to stay relevant and timely as news stories can be buried within minutes.

Marketing strategist David Meerman Scott’s definition of newsjacking is the “process by which you inject your ideas or angles into breaking news, in real time, in order to generate media coverage for yourself or your business.”

To execute newjacking appropriately you must stay abreast of breaking news stories, know your target audience and most importantly, utilize common sense.  As a result you can increase search rankings and exposure to new customers or clients.  Failing to heed these rules results in you: 1) completely falling on your face in a desperate attempt to promote a hardly-relevant spin on a topic and 2) most likely pissing-off a social community of very vocal citizens.

In the wake of the devastating Hurricane Sandy, I felt the need to bring up the most sensitive and more-often-than-not inappropriate newsjacking, which occurs during a tragedy. Like this gem, below:

President John F. Kennedy once famously noted that when written in Chinese, the word “crisis” is composed of two characters; one representing danger and the other representing opportunity.

It is the opportunity portion of crisis in which many wide-eyed marketers neglect any sense of sympathy or reason and in-turn embarrass themselves, their company and the entire industry of public relations.

HupSpot received much backlash this week in a blog post that has since been taken down highlighting marketers who have newsjacked during the horrific Hurricane Sandy. Hubspot responded in a follow-up post, semi-apologizing and posing the question: “Is Newsjacking Hurricane Sandy Right or Wrong?”

The marketing resource provides some awful examples of newsjacking and a couple that are partially relevant to emergency tactics or supplies.

The worst include InStyle Magazine’s cosmetics story: Hurricane Sandy Have You Stuck Inside? 5 Beauty Treatments to Help Ride Out the Storm and online dating site HowAboutWe’s blog post titled: 18 of Our Favorite Hurricane Sandy Date Ideas from HowAboutWe Members. Yes, because my family on the East Coast’s primary concern is their manicure art or planning their next date during 80mph winds.

I’ve coined this lack of intellect and sensitivity: newsjackassing. But it’s definitely far from the first time this kind of idiocracy has occurred.

A few short months ago the Aurora tragedy was followed by more instances of tasteless and disgusting marketing; most notably a retail boutique whose staff tweeted this, mere hours after the shootings:

@celebboutique: #Aurora is trending, clearly about our Kim K inspired #Aurora dress ;)”

WTF, right? Insensitive, shocking and complete disregard for all the families and victims affected on that day in Colorado.  The boutique claimed they did not know about the event as they are out of the country, yet they tweet about Kim Kardashian. Don’t buy it. And neither did Twitter.  The CelebBoutique ruined their online image forever.

You will not overcome these very public mistakes mocking or downplaying a crisis; instead exercise tact, empathy and better judgment, if you can’t — then rethink your career choice.

As a PR professional disgust is the word that is most accessible in my mind, as well as other obscenities stemming from the frustration when I learn about horribly misplaced PR stunts. I secretly hope these individuals have zero background in the field, but I know I am just fooling myself. Of course we all make mistakes, but these instances are blatantly crass and unforgiving.

Unless your company or client has a product or service directly applicable to a situation as severe as the above, leave it be. There are very few companies in this category, and if you have to wonder if you apply, the answer is always no.

Don’t be a jackass.

How to Grow Your Business With Google Pay-Per-Click Campaigns

A site with no visitors is not profitable at all. If your phone isn’t ringing from internet leads, you need to start doing something different to drive traffic to your online store front. One key strategy that targets potential customers during their decision-making process is Google Ad Words.

For those who have yet to discover this type of campaigning, Google AdWords is a pay-per-click advertising program by Google. With AdWords, businesses can promote their website’s products and services on Google’s search results in the “sponsored links” sections. As always, quality copy and relevant keyword buys will give you a competitive edge over your competitors. With AdWords, unlike traditional advertising, you can set your budgets and change your campaigns in real-time; there are no commitments or spending requirements of any kind.

The Benefits of Google Pay-Per-Click:

  • Control your budget and overall costs. Set your daily budget and the amount you’re willing to pay for a click, and you only pay when someone clicks on your ad.
  • Advertise where you want. Target your ads to potential customers around the world, or only to those in your town, region or country.
  • No risk. There’s no minimum term or commitment and if you ever need to change the level of spending you can increase or decrease your budgets with peace of mind.
  • Targeting. You choose your industry-specific keywords to target your customers and can know your exact ROI and how to better tailor your campaigns for the future.

Not sure how to start or manage a campaign? Let us do it for you.

We at HMG Creative keep a close eye on all our clients’ PPC campaigns to ensure their business is seen by all the right people; we will set up your account, keywords, regions, daily budgets and performance. Account management of your Google PPC is affordable and just makes “Adsense.”

AdWords Services:

  • Research profitable keywords and compile exhaustive negative keyword lists
  • Build campaigns with proper keyword structure and organization
  • Develop and manage effective Display Network campaigns
  • Optimize account settings based on budget, geo-targeting and account analysis
  • Improve quality scores with click-through-rates, landing page and keywords bid management
  • Eliminate wasted spending and work towards constant ROI improvements
  • Write and manage ad copy and split testing
  • Conversion tracking, reporting and analysis

So what’s it cost?

Due to the competitive, real-time nature of PPC, it’s necessary to monitor, strategize and make changes on an ongoing basis to achieve the best results. For this service, our pricing is month-to-month and varies depending on the complexity of the campaigns as you can view below:

Special Offers:

Commit to a full year and we will waive the Set Up Fee for your PPC campaign and receive your first $100 of ad spend is on us.

Commit to 6 months and we will include your first $100 of ad spend will be free.

PPC Spend up to $500: PPC Spend up to $1000: PPC Spend up to $2500:

Set up: $250

Management Fee: $100 monthly

Keywords/Phrases: Up to 50

Additional Active Keywords: $0.75 each

Phone Meeting: 1/month

Reports: Weekly

Set up: $500

Management Fee: $200 monthly

Keywords/Phrases: Up to 100

Additional Active Keywords: $0.75 each

Phone Meeting: 2/month

Reports: Weekly

Set up: $1200

Management Fee: $400 monthly

Keywords/Phrases: Up to 300

Additional Active Keywords: $0.75 each

Phone Meeting: 2/month

Reports: Weekly

Go ahead, attract new leads and get the phone ringing by picking up yours.

Amy Kauffman
858-255-0027

Facebook Vs. LinkedIn for B2B Marketing

LinkedIn is the go-to website for most B2B marketers when it comes to networking and expanding their client base. But is it really the best place to get the job done? According to some studies, Facebook offers just as much if not more opportunity to reach your professional audience. Let’s take a look at how the two sites stack up side by side.

Facebook Pros and Cons

The social media giant clearly leads the field in terms of B2C marketing. But how about that professional audience you’re trying to reach?

  • Pro: Facebook’s huge user base means that more professionals are on Facebook than on LinkedIn in terms of total numbers. Those professionals don’t turn off their business acumen when they’re on Facebook, so you can still market effectively through the broader platform.
  • Pro: Facebook allows direct marketing through Facebook ads, meaning you’re no longer dependent on buyer engagement in order to reach potential customers.
  • Con: Facebook posts may or may not appear on your fans’ walls, depending on their level of engagement with your brand.
  • Con: Marketing efforts must compete with non-professional posts. Music videos, cute puppies, and pithy quotes are all clamoring for the attention of your potential buyers. Your posts have to be good enough to earn a viewing amongst all the ruckus.

LinkedIn Pros and Cons

Most professionals rely heavily on LinkedIn for job seeking, hiring, and networking. But is it an effective way to market to business professionals?

  • Pro: Professionals tend to gather at LinkedIn. Nearly 60% of B2B marketers are on LinkedIn, meaning you’ll reach more professionals there at any given time than you will on any other social network. You can also count on your target audience checking in pretty regularly, with most users active between noon and 3 p.m.
  • Pro: It’s easy to network with serious professionals, view their profiles, and connect with the movers and shakers in any industry. Profiles contain lots of rich data that proves invaluable in your marketing and networking efforts.
  • Con: Total number of users, number of minutes spent on the site and number of high-level professionals fall far below the same stats on Facebook.
  • Con: Most people don’t think of LinkedIn as a marketing platform. Instead, they typically use it for job seeking and networking with others in the industry. That doesn’t make it a deal-breaker, but it is something to consider.

LinkedIn has established itself as a valuable tool for business professionals, but that doesn’t mean it’s necessarily the best tool for every job. It’s important to consider which social media platforms offer the best opportunities for marketing to your business clients and then choose the one that makes the most sense for your business.

Does Your Business Really Need Google+?

Twitter and Facebook have been well-established as the twin pillars of social media for what amounts to eons in the rapidly evolving technological world. Now, after an epic Google Buzz fail, Google has launched their newest attempt to run with the big dogs: Google+. The questions being asked by many businesses include “Do I really need a third networking site? Will it be a good investment in the long term? Does anybody actually use Google+?” Let’s address these questions one at a time.

Do I Really Need a Third Networking Site?

“Need” is a relevant term, but Google+ does offer some unique features that Facebook and Twitter don’t:

  • Circles—Circles allow you to categorize all your contacts into groups. You can share posts with all your contacts or you can cater your content to those within a particular circle.
  • Hangouts—Hangouts are like video chat on steroids. They allow you to chat with up to nine other Google+ users, even those who aren’t currently connected to you (a great feature for brand exposure). Hangouts are ideal for webinars, group discussions, and question/answer sessions.
  • Google Indexing Benefits—Google is the search engine king, and you can bet they will integrate Google+ into their indexing algorithms. For the best exposure, you have to play the game their way.
  • Saved Searches—Type a keyword into the search feature and find all content relevant to your brand or another topic of interest. These searches can be saved and displayed in your sidebar to keep you up-to-date on all the latest conversations.

Will Google+ Be a Good Investment in the Long Term?

To date, Google+ remains significantly smaller than Facebook. But that’s not necessarily a bad thing. On Facebook, you’re competing with a huge conglomeration of events, photos, updates, and more; Google+ tends to be more informational, meaning that you can get your message out to the people who really want to hear what you have to say. It’s also a good bet that Google+ will eventually be integrated with all of Google’s other offerings: Google Places, search, images, and more. All of which makes it a good investment for businesses.

Does Anybody Actually Use Google+?

So far, 90 million users have accounts with Google+. And because every gmail user automatically gets an account, you can expect that number to grow. Sixty percent of those users log in every single day (compared to just 50% who log into Twitter every day), and eighty percent log in once a week.

Google+ is a growing network whose ultimate reach has yet to be established. Its unique features make it a good investment for businesses as social media becomes increasingly integrated into the daily lives of average people. Should you invest? You bet.

Building Your Business With Lead Nurturing

Building Your Business With Lead NurturingIn nature, “nurturing” anti inflammatory supplements always implies a particular relationship between the nurturer and the nuturee: the party with more knowledge/experience/information/power shares those qualities with the party possessing less, with the goal of bringing about positive change. Appropriately, “lead nurturing” in the email marketing world refers to the educational relationship you create with subscribers, with the goal of persuading them to act. When you get it right, you’ll not only get more customers to say yes, you’ll also build a core of loyal clients who throw their business your way again and again.

Basics of Lead Nurturing

Lead nurturing isn’t just sending emails once a week. It involves providing relevant, useful information to the subscriber about the offer you want him to accept. And it requires planning.

  • Create a target audience persona. Your email list includes a variety of personality and customer types, but in order to create the most effective email campaign, you’ll need to choose one target persona to focus on. Create each email with that personality in mind. What motivates them? What information do they need? What questions do they want answered? Focus on building a relationship with your target audience in order to earn their loyalty.
  • Determine a consistent email frequency and sequence. Every new lead on your list should receive the same emails in the same order and at the same frequency. Each new message should have a specific goal and call to action. Frequency should be no less than once a week; every five to six days works well in most cases.
  • Create content. Each email should contain helpful, actionable, and educational content. Be creative. Try videos, FAQs, surveys, special reports and other formats to get the most important information about your company and your offer into the hands of your subscribers. Emails should build on each other, creating forward momentum and culminating with your ultimate call to action.
  • Use offer-based opt-ins. Provide an incentive for opting in to your email list that is related to your ultimate offer. If you’re selling a weight loss e-book, for instance, your opt-in offer could be a free report detailing seven secrets to reducing the risk of Type II diabetes.
  • Use autorepsonders. Autoresponders ensure that each new lead gets the same emails at the same frequency. It’s the smartest way to keep your email campaign ducks in a row.

Securing Action With Lead Nurturing

Once your campaign is up and running, keep a close eye on your analytics and your banner stands. Monitor which links are being clicked, how many subscribers convert, how many new leads you get, and where those leads are coming from. Tweak your campaign based on subscriber behavior.

Persuading your target audience to say yes begins with a strong lead nurturing campaign designed to educate and build relationships. Strong content, effective planning, and a solid approach to email creation and distribution will create a loyal audience that wants what you have to offer.

Luxury Fashion Brands Go Digital, Engage Affluent Consumers

Luxury fashion brands are utilizing the digital world to attract, connect and build better relationships with customers. Premier fashion news resources like the JustLuxe.com Fashion Blog have taken notice of the shift among luxury retailers. Leaders in the industry like Macy’s with her free Macys coupon code know their affluent audience has high expectations and these insightful brands are leveraging like-minded bloggers, social media channels, email marketing and the latest trend of high-fashion videos to push out valuable content and new products to engage with and “wow” their clientele.

Who is leading in the digital revolution as of late? Louis Vuitton, GUESS, Gucci and Dolce & Gabbana 14k signet ring.

Fashion Goes Digital:

Louis Vuitton and the Traveling Photog: To promote a Shanghai fashion show the French luxury label launched an all-digital initiative following an LV photographer from the brand’s home base in Paris all the way to the show’s set. The brand built buzz tracking the photographer on his travels and posting pictures and short clips along the journey.

GUESS Adopts its First Blogger: GUESS by Marciano makes history this week with the announcement of collaborating with renowned Swedish fashion blogger Elin Kling. The synergetic fashion partnership marks a “first” for the luxury brand, bringing best fragrances for women reviews
Kling on as the inaugural collaborator and blogger. GUESS identified Kling as an ideal partner not only for her writing style and engagement among followers, but for her character and fashion tastes highlighted in the HerBraveTaste posts. Kling represents the target market for the high-end brand and appeals to GUESS’ customer demographic with perfection.

Gucci’s Double G Spot: “Follow the Double G” is Gucci’s tagline for its new Fall/Winter 2012 interactive video highlighting men and women’s luxury accessories like belts, bags and shoes. The genius behind the clip is that consumers can shop and access product information by clicking the highly-identifiable Gucci brand icons throughout the film.

The Gabbana Boy: Dolce & Gabbana lets customers peak behind the curtain with their new slice-of-life storytelling campaign which highlights blogger Bryan Boy, now a new face and voice of the luxury brand. The viral videos were 30-second snippets of Boy which provided insight into a “day-in-the-life” and revealed the identity of the new voice for the brand.

Every industry is learning to adopt and revolutionize digital marketing in a way that appeals to their target audience. All the above campaigns and others have succeeded at creating engaging content, and pushing it out where their customers reside: on social media and in their email inboxes for a personal touch with their customers. Social media alone cannot create an effective ROI, but when all these tactics are integrated brands can see a true impact.

What can opportunities in the digital revolution do for your company?

Hyde Park Baptist Church—New Email Templates

Hyde Park Baptist Church, located deep in the heart of Austin, Texas, reached out to us with the need to create a stronger, more appealing way to communicate to its members.  With that in mind, we were able to assist HPBC by creating email templates that would allow them to send out customized weekly messages to a variety of groups.  The email templates provide a consistent and organized theme that allows for a variety of people to receive announcements and other information without the dread of reading, yet another, boring black and white email.

University Ministry Example

General Ministry Example

Do you want to improve your email strategy?  Just a simple change can bring great results.  Contact HMG Creative to get started.

Website Redesign for Reel Picture Productions

We recently completed a website Flat roofing London redesign project for Reel Picture Productions, the Video Production Companies Singapore headquartered in Singapore.  Our efforts were aimed at creating a more functional and appealing website while keeping the overall theme intact.  The new website provided a quick link to the client portal, a rotating image display on the home page and a new layout for the main tabs.

Click here to view the redesigned website.

About Reel Picture

Established in 1997, Reel Picture Productions supplies DVD replication, DVD packaging, CD replication, CD packaging, and OEM packaging to software companies, Hollywood movie studios, video game companies, music companies, and various businesses.  Reel Picture began in a small 1,000 square foot space.  After quickly expanded, they are currently housed in their 50,000 square foot facility in Eastgate Mall.  They are proud to announce that their current initiative has been aimed towards creating a new and innovative Eco-friendly packaging product.

Screenshot of the OLD website

Screenshot of the NEW website

Search, Lies and Content Marketing

You have probably heard the overused term: “content is king.” But what does that mean, really?

Search, Social and Strategy

It started when relevant, fresh content became a key factor for search engine optimization, which also plays a huge role to position your company as an industry resource and expert.  Then social media emerged as a viable channel, increasing the need to push consistent communication to your (hopefully) engaged community.

Search and social initiatives are a necessity. You have to be seen and heard by your potential and current customers. If you aren’t driving your brand or company to compete with the thought-leaders or become one yourself, you will be obsolete in the marketplace. After all, if you aren’t talking to your customers, you can be sure someone else is.

What are the thought-leaders practicing? Content marketing strategy.

Content Marketing and PB&J

So what exactly is content marketing? Entrepreneur Magazine’s concise definition is: “The creation and publication of original content — including blog posts, case studies, white papers, videos and photos — for the purpose of generating leads, enhancing a brand’s visibility, and putting the company’s subject matter expertise on display.”

Simply, it is the way brands gain trust, credibility and ultimate loyalty from customers by communicating messages that represent something they care and want to know more about.

One online expert recently described content marketing by using the symbolism of my favorite childhood sandwich: PB&J.  (Stick with this, it’s good.) Imagine that search and social is peanut butter and jelly and content is the bread that holds it all together. So the content, the foundation of the strategy, must be something customers deem it valuable, want to consume and then want to pass on to family, friends and anyone in their social or off-line network.

There is No “I” in Content

Now, with the internet becoming increasingly personalized in our multi-polarized world, content marketing is more important than ever. Budgets are increasing to develop deeper, thought-provoking messaging and strategy (evolving from, “Look at us” and “Wow, our product and services are fantastic,” to a storytelling technique that taps into the customer experience).

So how do you go from, “What’s in it for us?” to “What’s in it for our audience?” Simply, tell a story and stop talking about yourself.  (Sales reps, gasp here. Remember, there is no “I” in content marketing – well there is, but it’s a little guy.)

Stop Informing and Start Storytelling

How do you do content marketing and storytelling well? Tell a story that is personable, approachable, tangible and memorable. For more info please visit homeinsurance-companies.com .

For example, The Hartford sponsors the Paralympics every year, and after following the online advice of Facebook marketing companies, the company decided to tell this story last year. They launched a media and video campaign through the medium of Facebook highlighting the athletes themselves. The result was a successful and emotional story connecting with people on an individual and very personal level.

Check out the introduction video here: http://goo.gl/e0XPA

Say What You Know, Not What You Sell

Customers are not looking to read your blog or micro-site to see what you sell, they can view that in a catalog or on the products and services tab on your site. They are interested in what you know and what you stand for. It’s time to start communicating as a trusted and relevant source and not as a sales script. Storytelling is the new content marketing.

See where your expertise and your customer’s interests overlap to tap into your niche. Tell a unique story and communicate in a way that no other competition can touch.

The Rise of The Visual Social Network [INFOGRAPHIC]

I recently came across this infographic by John Lanigan in which he highlights the shift to a more visual social experience across many of our favorite social networks. You see (no pun intended), since the beginning of time we have been forming pictures and drawings to tell stories and express our ideas; it’s as innate as blinking. Before a written language our ancestors would carve hieroglyphs into cave walls, we created visual maps to guide us across uncharted land and children today draw pictures before they can even utter a word.

“Brands that can rock visual media will find themselves market leaders.” -Ekaterina Walter

Presently in social media, we have witnessed the shift from 400-word blog posts to Facebook posts (roughly 200-300 characters) to 140-character tweets to the advent of Instagram, which hosts only pictures. This transition is proof that we are in a visual age and one of immediacy. We expect to get the information we seek as quickly, and as efficiently, as possible. There’s no better way to achieve this than through visuals that allow the audience to create their own unique caption, further resonating with each viewer. Not only is this a more captivating approach but also one that will remain in the viewer’s memory much longer.

Try introducing a few eye-catching visuals into your online marketing plan. You won’t regret it!