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Five Tips for Social Media Community Management

Five Tips for Social Media Community Management

Posted on Oct 09, 2017 by Anna Vehslage

Over the past decade, social media has become the most vital communication platform for most businesses. Social media has become a platform in which brands interact with their consumers on an intimate level. Sprout Social conducted this study on how businesses engage with customers on social media. They found that 90 percent of consumers engage with brands on social media and that social media is the first place customers go if they have an issue—surpassing phone and email.

As customer service expectations become greater, it is imperative that brands take this direct communication with their consumers seriously. We’ve laid out a few steps you can follow to ensure your community management is on the right track:

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How to Stay Social Media Relevant with Consumers

How to Stay Social Media Relevant with Consumers

Posted on Mar 07, 2017 by Alyssa Zucker

It’s very easy to be ignored or forgotten through the many social media outlets where users engage. In this age of mass communication, consumers are easily overwhelmed with the amount of daily advertisements they see, and quickly learn to filter out generic messaging. The key to cutting through these defenses is to differentiate your brand. It’s a given that not participating in social media puts your business at a severe disadvantage. However, even very active businesses can still find it difficult to keep their messaging from getting lost.

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#3: Incorporate Appropriate and Relevant Content

#3: Incorporate Appropriate and Relevant Content

Posted on Jul 23, 2015 by Tanner Hertzog

It shouldn’t be a shock that having appropriate and relevant content on your website will aid to its overall success. The reason we mention it, though, is because often times people are not quite sure what “appropriate” really means for their brand, and why it is so valuable. With quality content comes not only quality engagement with your readers and target market but also increased search engine rankings for your web content as well. Sounds pretty valuable doesn’t it? Lets break it down more and take a closer look at why all of this is so important.

Consumer Engagement

The first thing you should think about when trying to write content for your website is, “Why do we have this website?” You need to understand what you are trying to accomplish with the site, and then mold your content to accompany those goals. Every time you write copy for a site, you should aim for it to entertain, inform, and entice the reader. It doesn’t matter how much you spend on SEO, if readers are not interested in reading it, they will leave the site. The reader and your goals should ALWAYS be the center of the writing, no matter what you are discussing on the page.

You see this over and over again were a company depends too heavily upon the weight and popularity of their brand to drive traffic to their site. Of course, it’s great that they have established their name or product in the minds of the public. But if you have one competitor who has done the same, and also provides quality written content on each page of their website, you’ve just lost a share of the market for no good reason.

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